If you have any questions, please email us with your order number at returns@flexxfit.co.uk.

Please note: We're unable to process exchange at the moment, please only select refund. Please place another order if your wish to receive another size or colour.

1. Once you've placed your order, you will receive an order confirmation email. You will also receive another email to let you know that you order was received by our warehouse.

This email will contain a link which allows you to track the status of your order. When your order is dispatched you will be able to access another link to request a return.

Returns must be requested within 14 days of receiving your order. Please note that all items must be unworn with all the original tags attached.

 

2. Once you have clicked this link you will reach the order summary page and click 'Return Your Order'. Please note that this button will only be visible once your order has been dispatched. It will only be visible for 14 days after receiving your order. If you have any questions or something is not right, please email us at returns@flexxfit.co.uk.

 

3. Now, please confirm your shipping postcode that you used to place your order.

 

4. Please select which item(s) you would like to return.

5. Now, provide a reason for return. Please note, we’re unable to process exchanges (even though the option shows), please only select refund. If you wish you change your item, place a new order for the correct item, size or colour you would like. If you do select "exchange" you will be provided a refund once we have received the item(s) back to us.

6. Finally, once you click complete, you will need to print your returns slip and returns address. Please include the return slip inside your parcel and attach the return address to the front of your parcel. Please note your parcel will require postage, as it is not a free returns label. Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned parcel.

If you have any questions, please email us with your order number at returns@flexxfit.co.uk.