Returning an Item
We understand that you might change your mind about an item or it just might not fit, so we’ve created an easy process for you to return your order.
Email us at firstname.lastname@example.org with your order number if you have any questions!
1. In your emails search email@example.com or "Your order from FLEXXFIT has reached the warehouse". This should show you the email below.
2. Click the blue link in your email, which will show the full tracking page for your order, as below. In the top right corner there should be a blue button to say "Return your order".
3. Click the blue button and follow the return process. If you cannot see a "Return your order" button, please email us with your order number to firstname.lastname@example.org.
Please note: We're unable to process exchange at the moment, please only select refund. Please place another order if your wish to receive another size or colour.
Things to Keep in Mind:
Our policy lasts 14 days. You have 14 days from receiving your order to request a return to receive a refund.
Note: we’re unable to offer exchanges at the moment, so please do not select the “exchange” option through your return process. If you do, we will issue a refund providing that the return is deemed fit for resale with tags still attached. If the item is returned in an unsaleable condition or with tags removed then we may withhold your refund and ship the item(s) back to you.
It is essential that you package the item(s) in their original packing with all tags attached. Any returned items must be unused and in the same condition that you received it. Items covered in animal and or human hair will not be accepted. Item(s) must be unworn and unwashed, with no prominent smells, blemishes, stains, tears/rips or signs of wear, unless we have been given prior notice that an item is faulty. If the returned items fail this test, they will be returned back to you.
There are certain situations where only partial refunds are granted
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.
You would be responsible for paying the shipping fee for returning the item(s) and ensuring their arrival. Shipping fees are non-refundable. FLEXXFIT will not take responsibility if the item(s) have not been received, so please consider using a trackable delivery service to ensure the arrival of your order.
See Returns Policy for more details, if returned item(s) breach any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.